In these conditions "Company" means Excel Adhesives.
"Customer" means the individual, firm, company or other party with whom the Company contracts.
"Goods" mean the goods, articles, equipment and materials, which are to be supplied by the Company pursuant to the contract.
"Order" means a purchase order in respect of the goods issued by the Customer to the Company.
Unless otherwise provided in the contract, the price of the goods is exclusive of Value Added Tax (trade) which will be charged at the applicable rate at the appropriate tax point. Where the price has been quoted by the Company for specific order quantities and specific delivery times, the Company reserves the right to vary the price for the Goods should the Customer require different quantities from those stated or require different delivery times, or specific delivery requirements.
Unless the contract otherwise provides, the contract price for the Goods shall be payable on placement of order.
Payment can be made by Debit or Credit Cards including Visa, Mastercard, Delta, Visa Electron, Maestro and Solo. Your payments are processed by Sage Pay and we never normally see or receive your card details. We take all reasonable precautions to keep the details of your order and payment secure, however, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
Goods ordered from and/or delivered by us remain the Compay"s property until fully paid.
We reserve the right to refuse any order at our sole discretion. You are then entitled to a full refund of any amounts already paid.
Retention of Title
The Goods sold under these Terms and Conditions shall remain the absolute property of the Company and legal title in the goods shall remain vested in the Company until payment in full of all amounts invoiced or due to the Company in respect of the Goods has been received. If the Customer shall enter into liquidation, have a winding-up order made against it, have a receiver, administrator or administrative receiver appointed over its assets, income or any part thereof before the property in the Goods has passed in accordance with this condition, then the Company shall be entitled, immediately after giving notice of its intention to repossess the Goods, to enter upon the premises of the Customer to repossess any Goods to which it has title under this condition. No liquidator, receiver, administrator or administrative receiver of the Customer shall have authority to sell or use goods to which the Company has title without prior written consent of the Company.
Information given about any product is based on work of the original manufacturers, others or ourselves. It is believed to be reliable, but as the end use and application of this product is outside our control, customers must fully evaluate its suitability before embarking on full or commercial use. We are unable to accept consequential loss or damage however caused.
Delivery and Risk
Any orders placed after 12:00 PM Thursday will not be dispatched until the following Monday. Delivery of the Goods shall be made to the Customer at the place specified by the customer or as subsequently agreed between the parties and the risk in respect of the Goods shall pass to the Customer at the time of loading for dispatch to the Customer. Delivery dates are given in good faith and are adhered to as closely as possible, but no liability is accepted for any unforeseen delays subsequently arising or for any consequential loss or damage caused to the Customer or third parties as a result of any delays for whatever reason.
If you are dissatisfied with your order, you can return it for a refund within 7 days of receipt, subject to the following conditions.
Goods should be returned by a receipted and traceable delivery service to ensure safe arrival at our Returns Department at:
18 Low Farm Place
The customer is responsible for all costs relevant to any return. We must receive the goods back in their original packaging with all parts included in a re-saleable condition. If the goods arrive back damaged, or with parts missing, we will not be able to issue a refund.
If the goods are damaged when they reach you, please notify us and return them within 3 days of receipt, and we will either exchange them, or refund the cost in full, including your costs. If the damaged goods are particularly heavy and difficult to post we may consider arranging a collection by our carrier service.
If you have placed an order and simply changed your mind, we will not accept any returns.